Call Center Agent for Clinical Laboratory - Semarang

Join Infomedia Nusantara as a Call Center Agent for Clinical Laboratory in Semarang and become a vital part of our customer service team. In this role, you will serve as the first point of contact for clients seeking information about our laboratory products and services. You will handle inbound calls, provide accurate and timely information, and assist clients with their inquiries, ensuring a high level of customer satisfaction. This is a great opportunity to work in a dynamic environment, using tools like CRM systems and call center software to streamline your workflow.

Infomedia Nusantara is a leading provider of clinical laboratory services in Indonesia, committed to delivering high-quality diagnostics and healthcare solutions. With a strong reputation in the industry, we offer a supportive and collaborative work environment where your contributions are valued. As a Call Center Agent, you will play a crucial role in maintaining our commitment to customer service excellence.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from clients, partners, and stakeholders.
• Provide accurate and timely information about laboratory products and services.
• Assist clients with their inquiries and resolve any issues they may have.
• Document call details and follow up on unresolved issues.
• Use CRM systems and call center software to manage and track customer interactions.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Collaborate with the sales and marketing teams to support business objectives.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems and call center software.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with the healthcare and clinical laboratory industry is a plus.
• Bachelor's degree in a related field is preferred.
• Fluency in both Indonesian and English is required.

🛠️ Keahlian

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